Refund & Cancellation

1. Quotation requests

Submitting a quotation request through smartyparty.lk is free and does not require payment. There is therefore no refund associated with an unpaid quotation request.

2. Before a booking is confirmed

If you no longer wish to proceed before the booking or order is confirmed, tell us as soon as possible. No cancellation charge applies merely for deciding not to accept an unconfirmed quotation unless a separate paid custom request has already been agreed.

3. Confirmed event services

Event bookings are confirmed when the required 50% advance payment is received. The remaining balance must be paid in full at least 2 days before the event unless the written booking confirmation requires an earlier date.

4. Advance payments and cancellations

All advance payments are strictly non-refundable. If a confirmed booking is cancelled, the advance already paid is not returned as cash. Instead, it is converted to a Smarty Party Creations Credit/Gift Voucher equal to the eligible advance amount. The voucher is valid for 6 months from its issue date and may be used subject to availability and the terms stated on the voucher.

5. Rescheduling

We will consider reasonable requests to move an event date, subject to team and equipment availability. A rescheduled booking may require an updated quotation if supplier, transport, venue, material or service costs have changed.

6. Shop orders

If you need to cancel a shop order, contact us promptly. Orders that have not been prepared, dispatched or customised are generally easier to cancel. Custom, personalised, perishable, specially sourced or already prepared items may have limited refund eligibility to the extent permitted by applicable law.

7. Incorrect, damaged or defective items

If a supplied item is incorrect, damaged or defective when received, contact us promptly with the order reference and reasonable evidence so the issue can be reviewed and an appropriate remedy arranged where applicable.

8. Rentals

Rental cancellations and any security deposit, damage, loss or late-return terms are confirmed for the specific rental. Availability for a replacement date is not guaranteed.

9. Refunds and credits

The non-refundable advance rule applies to confirmed event bookings. Where a refund is separately approved for an eligible shop order, defective item or other transaction not covered by the event-booking advance rule, we will confirm the amount and method with you. Bank or payment-provider processing times may affect when funds become visible.